Question 1

What are the steps to book a car rental in Taiwan on gogoout?

Accepted Answer

Booking a car rental in Taiwan on gogoout is simple and easy. There are four main steps: search and compare prices → select a car → fill in your details → pay online.

Let's say you want to visit Hualien. Simply search for Hualien in the search box, select your desired rental date, and the system will display all available cars for you to choose from.

Question 2

When booking a rental car, do I have to use the driver's credit card?

Accepted Answer

Yes, but both the credit card holder and the actual driver must be present in person to pick up the vehicle, bringing the credit card used for the transaction and their original ID, and must be listed as co-tenants on the rental agreement.
This process is designed to verify both the payer's authorization and the driver's legal driving qualifications, and is standard procedure for both you and the rental company.

Question 3

What payment methods are available for gogoout car rentals? Can I use cash, bank transfers, or third-party payments?

Accepted Answer

We currently offer four payment methods: credit card, LINE PAY, AFTEE, and debit card.
Because we work with many merchants, each merchant offers different payment methods.
When entering your information on our website, please select the payment method that suits you in the filter options and then search.

Question 4

Do I need to pay a deposit before renting a car? Do I need to pre-authorize my credit card or pay a deposit when I pick up the car?

Accepted Answer

When booking with gogoout, you pay the full rental fee in full. Once payment is complete, your order is confirmed and the vehicle is reserved.

Whether a credit card pre-authorization or deposit is required upon pick-up varies by each rental company. The following are common on-site procedures:

1. No credit card pre-authorization or deposit required.

2. A credit card pre-authorization is performed as a guarantee to cover any fines or damages that may occur in the future.

3. On-site deposit payment; the amount and method vary depending on the vehicle model and rental company's policies.

We recommend that you carefully review the rental company's policies before booking or contact gogoout Customer Service for further confirmation.

Question 5

Does gogoout offer car rental services in Taiwan where I can rent and return my car at a different location? Is there an additional fee?

Accepted Answer

Some participating dealerships on gogoout offer a one-way return service (also known as a "return at a different location"). You can check the "Dealer Services (Pay on-site)" section when selecting a vehicle to see if this option is available. If a dealership displays a return at a different location fee, it will be paid on-site upon pickup. Online payment only requires the rental fee.

Question 6

I didn't receive a gogoout car rental confirmation, what should I do?

Accepted Answer

If you haven't received a reservation confirmation email from gogoout within 10 minutes of completing your reservation, please check your "Spam" or "Promotional Email" folders.
If you still can't find it after checking all your folders, the most likely cause is that you accidentally entered an incorrect email address when making your reservation. You can verify your reservation by logging into the "Order Management" page in the gogoout Member Center. If your reservation exists but the email address is incorrect, or if you're unsure of your order status, please contact Customer Service immediately.

Question 7

What fees are included in the car rental price shown by gogoout?

Accepted Answer

The total rental price you see on the gogoout website already includes all necessary costs for renting a car in Taiwan, including sales tax and all items on the rental insurance for the vehicle you choose.

Question 8

If we are traveling in a group and need to rent more than two cars, how should we make a reservation?

Accepted Answer

For group trips involving more than two vehicles, each driver must register their own gogoout account and complete their own reservation. Each booking is limited to one primary driver, who must bring their local driver's license and the credit card used for the reservation upon pick-up. If the credit card is not held by the driver, the person who used the card must be present to pick up the vehicle.

Question 9

When is the peak season for car rentals in Taiwan? How far in advance is it recommended to complete a reservation?

Accepted Answer

Taiwan's peak car rental season is primarily during national holidays, summer and winter vacations, and weekends. During these popular periods, we strongly recommend booking at least one to three months in advance to ensure availability and secure the best rates.

High Season (recommended 2-3 months in advance):
Lunar New Year, New Year's Eve, and New Year's Day holidays, and summer vacation (June-August).

Normal Season (recommended at least one month in advance):
All national holidays of three days or more and special events in various regions (e.g., the Penghu Fireworks Festival and the Taitung Hot Air Balloon Festival).

Question 10

Can I reserve a vehicle on the same day in Taiwan?

Accepted Answer

You can reserve a rental vehicle for the same day, but actual pickup will depend on the availability of the rental vehicle. To ensure vehicle availability and minimize waiting times for vehicle preparation, not all rental agencies offer same-day pickup. If no vehicle is available on the platform, please contact [gogoout Customer Service] and we will assist you in searching for immediate pickup options.

Question 11

Can I reserve a car rental by phone?

Accepted Answer

No, gogoout cannot make rental car reservations over the phone. All reservations must be made online through our official website or app.
To ensure the accuracy of all reservation information and maintain a written record for both parties to verify, we utilize an online reservation system to best protect your rights.

Question 12

Gogoout's Taiwan car rental reservation date range

Accepted Answer

Gogoout typically allows you to book rental dates up to six months in the future. The specific availability depends on the booking schedule of participating car dealerships in Taiwan.
If you're planning to use a car during popular periods like national holidays, it's recommended to start searching online three to six months in advance to find the best options and prices.

Question 13

What necessary documents do I need to prepare when renting a car in Taiwan?

Accepted Answer

For passengers holding Republic of China (ROC) citizenship, please bring your original ID, valid driver's license, and the credit card used to book your vehicle when you pick up your vehicle at the dealership.
For passengers not holding ROC citizenship, please bring your original passport, valid driver's license from your country of residence, international driver's license (with local language translation required by the country of pickup), and the credit card used to book your vehicle.

Question 14

Are there any age or driving license requirements for renting a car in Taiwan?

Accepted Answer

Yes, when renting a car in Taiwan, drivers must meet certain age and experience requirements. These requirements are determined by the rental company's policies. Most rental companies require drivers to be at least 20 years old, while some high-end or specialized vehicles may require a minimum age of 25. Driver license requirements also vary by company. We recommend carefully reviewing the rental company's policies for your desired vehicle before booking.

Question 15

What documents do foreign tourists need to rent a car in Taiwan?

Accepted Answer

Foreign nationals who do not hold a Republic of China passport are required to rent a car in Taiwan with the following three original physical documents:
1. The driver's passport
2. The driver's valid driver's license from their home country
3. The international driver's license (original or translated) (depending on the driver's license regulations in the country where the car is picked up)
4. The credit card used for the reservation.

Question 16

Can I pick up or return a car in Taiwan during non-business hours?

Accepted Answer

For car rentals in Taiwan, both pick-up and return must be made during the rental company's business hours. After-hours pick-up and return services are not available. If you are unable to return your rental car due to traffic congestion or other factors, please contact gogoout customer service or the rental company in advance and arrange to return the car during business hours on the next business day. Any additional fees will be determined based on the actual return time and the rental company's pricing policies.

Question 17

How do I cancel my Taiwan car rental booking on gogoout? Are there any handling fees or associated costs?

Accepted Answer

You can cancel your reservation, but the terms and fees vary depending on when you cancel.
For more information on cancellation policies, please visit gogoout's [Cancellation Policy] for more details.

Question 18

How long does the refund process take after canceling an order?

Accepted Answer

After receiving your cancellation request, the system will transfer the order information to the operations department one business day for processing. The payment system takes about 3-5 business days to complete. Once the system is completed, it will be directly handed over to your credit card issuing company (without further notice). The actual crediting time will be mainly based on bank operations (usually completed within about 30 business days). The above business days do not include holidays.

Question 19

After booking, can I modify the rental date, pick-up time, or change the car model?

Accepted Answer

Currently, once an order is placed, the details cannot be modified. If you need to modify your details, you can cancel the order and create a new one to ensure your rental time, location, and car model meet your requirements.

To cancel an order, please visit "Member Center > Order Management."

Question 20

I feel like I haven't had enough fun during my trip. Can I extend my car rental period in Taiwan?

Accepted Answer

Temporary rental extensions are possible, provided the vehicle is not booked by another customer after your original return date.
Since all vehicles are reserved by appointment, if you wish to extend your rental, you must contact gogoout first to confirm availability before you can renew your rental.

Question 21

If I return my vehicle early, can I get a refund for the days or hours I didn't use?

Accepted Answer

Unfortunately, if you return the vehicle early, you will not be refunded for any unused period.
Since the vehicle has been fully reserved, the total purchase price will not be refunded even if you return it early.

Question 22

If Taiwan issues a land typhoon warning or a natural disaster such as an earthquake occurs, can I cancel my car rental for free?

Accepted Answer

If you wish to cancel your reservation due to a typhoon, the pick-up time must be within the land typhoon warning period and the warning area. You can cancel the reservation in the order management and cancel it unconditionally (the rental will be refunded afterwards). If only a marine warning is issued, the [Cancellation Policy] agreed upon at the time of booking will be implemented.

Question 23

If my flight to Penghu or Xiaoliuqiu is cancelled, can I cancel my car rental?

Accepted Answer

Yes, if your scheduled flight or ferry to an outlying island (Penghu, Kinmen, or Xiaoliuqiu) is officially canceled due to weather or other force majeure events, gogoout will assist you with a free cancellation and full refund through your rental company, provided you provide proof of the flight or ferry suspension.

Once you learn of the flight or ferry cancellation, please request an official "Flight/Ferry Cancellation Certificate" from your airline or shipping company and contact gogoout Customer Service immediately.

Question 24

If the flight to Penghu or Xiaoliuqiu is delayed, can I cancel or postpone my car rental?

Accepted Answer

If your flight or ferry is only delayed but still arrives on the same day, this does not qualify for a free cancellation. However, if you proactively contact us, we can try to arrange a later pickup date for you; the rental contract end time will remain unchanged.

If your flight is delayed so long that you arrive after the office's service hours, your reservation may be considered a "No-Show" and you will not be able to pick up the rental, with no refund. Therefore, please contact the rental office or gogoout customer service immediately upon learning of the delay to inform them of your new estimated arrival time.

Question 25

Are there any daily or total mileage limits for vehicles in Taiwan? What are the charges if the mileage exceeds the limit?

Accepted Answer

Mileage limits depend entirely on your rental company's over-mileage policy. On gogoout, you'll find two main policies: "Unlimited Mileage" and "Limited Mileage."

Unlimited Mileage: You don't have to worry about how many miles you've driven; enjoy your trip without worrying about it.
Limited Mileage: Some rental companies offer this option, such as a 400km or 200km daily limit. If your total mileage exceeds the "daily limit x number of rental days," an over-mileage fee will be charged, typically ranging from NT$2 to NT$5 per kilometer.

Question 26

When renting a car in Taiwan, do I have to fill up the tank before returning it?

Accepted Answer

Not necessarily. Fuel level policies vary by rental company. There are two common practices: "full tank return" and "same tank return."

Full tank return: The rental company gives you a fully fueled vehicle, and upon return, you must refill it with fuel to complete the return.
Same tank return: When picking up the vehicle, be sure to confirm the fuel level with the rental company and clearly note it on the rental agreement. If the fuel level is lower than the one you picked up, a fee will be charged. If the fuel level is higher than the one you picked up, the rental company will not refund the excess fuel.

Question 27

Can the rented vehicle be driven to outlying islands (e.g. Penghu, Kinmen, Green Island)?

Accepted Answer

No, all vehicles rented on the main island of Taiwan are strictly prohibited from being transported to any outlying islands of Taiwan by any means (such as taking a ferry).

Question 28

After renting a car, can I drive alone?

Accepted Answer

Yes, additional drivers must be present in person and registered as co-drivers on the rental agreement upon vehicle pickup.

Each additional driver must present the same valid ID as the primary driver.

Question 29

How are eTag tolls on Taiwan’s expressways calculated and paid?

Accepted Answer

All highway tolls incurred during your rental will be settled by the rental company upon return of the vehicle. The toll is NT$1.2 per kilometer.

Question 30

Are smoking and pets allowed in the car?

Accepted Answer

To protect the rights of all users and maintain vehicle cleanliness, smoking is strictly prohibited in all gogoout partner vehicles. Regarding pets, the policies of each rental company apply.

Smoking: If smoke, ashes, or cigarette butts are detected in the vehicle upon return, the rental company will charge a "special cleaning fee" (typically starting at TWD $3,000 in Taiwan) to cover the cost of professional odor removal.

Pets: Some rental companies allow pets, but they require small to medium-sized dogs. Large dogs are not permitted on board. Pets must be kept in a designated carrier or transport box at all times. We strongly recommend that you confirm the pet policy of the rental company before booking.

If you plan to bring a pet, please contact our customer service before booking so that we can check and confirm the specific policies of the rental company to avoid any disputes.

Question 31

How do I know what type of gas to use in my rental car?

Accepted Answer

Always fill the correct fuel. Accidentally filling the wrong fuel (for example, filling a gasoline car with diesel, or a 95% gasoline car with 92%) can cause serious damage to the vehicle's engine. This type of damage is considered negligence and will not be covered by insurance. You will be responsible for all subsequent repair costs and business losses, which can be very expensive.

Before refueling, take five seconds to open the fuel cap and check again. If there is no indication on the fuel cap, please call the rental company number listed on your rental agreement immediately before refueling to inquire. Never refill based on your instincts.

Question 32

How do I refuel at a gas station in Taiwan? What is the process?

Accepted Answer

Refueling at a gas station in Taiwan is easy and convenient. Most gas stations are manually staffed. Simply drive to the station and inform the attendant of your needs.

Manual refueling process: Park your car at the station and turn off the engine -> Open the fuel cap -> Inform the attendant of your fuel type, desired fuel level, and payment method (e.g., "95 to the top, swipe card") -> Pay and leave the station.

Self-service refueling process: Park your car at the station and turn off the engine -> Operate the self-service gas pump and select your payment method according to the instructions -> Open the gas cap -> Select the correct fuel type and nozzle -> Start refueling -> When finished, return the nozzle to the pump -> Get a receipt and leave the station.

Question 33

What should I do if I left my personal belongings on the vehicle?

Accepted Answer

If you discover you've left something behind after returning your vehicle, please call the rental company immediately.
The rental company will do its best to assist you in locating your belongings, but is not responsible for or liable for any lost or damaged personal property.

Question 34

Do all rental vehicles come with GPS navigation? Do they support Apple CarPlay or Android Auto?

Accepted Answer

The availability of this feature depends primarily on the vehicle's year and model. We'll indicate this in the vehicle's "Equipment" list whenever possible. If not specifically indicated, it's recommended that you assume the vehicle may not support this feature. For unsupported vehicles, using a phone holder with mobile navigation is the best alternative.

Question 35

Is there a USB port for charging mobile phones on the bus?

Accepted Answer

Most cars offer traditional USB-A ports or cigarette lighters. Some newer models may feature a faster USB-C port. If you need to charge multiple devices simultaneously or require faster charging speeds, we recommend using a car charger that plugs into the cigarette lighter.

Question 36

Is there a dashcam in the car?

Accepted Answer

Whether a dashcam is provided depends entirely on the rental company's policies and the vehicle's configuration; it's not a mandatory requirement. If a vehicle is equipped with one, we'll usually indicate this in the equipment list. If you absolutely need this equipment, please confirm it carefully before booking.

If you believe a dashcam is essential for your trip, please contact our [gogoout Customer Service] before booking so we can find and recommend vehicles with this feature.

Question 37

Can I rent a baby or child safety seat?

Accepted Answer

Yes, you can rent an infant or child car seat, but this is an additional purchase and must be requested at the time of booking so the car rental company can reserve it for you.

During the gogoout booking process, you can find and select the type and quantity of car seats you require under the "Store Services (Payment on-site)" section.

According to Taiwanese law, children under 4 years old and weighing less than 18 kg must be seated in a car seat.

Question 38

When renting a car in Taiwan, can I specify the vehicle's color or specific features?

Accepted Answer

Unfortunately, we cannot specify the vehicle's color or non-standard features such as a sunroof.

Car rental companies typically have multiple vehicles of the same class, but with slightly different years, colors, and interiors. They will schedule a vehicle based on on-site vehicle availability. The photos on this website are primarily intended to give you an idea of ​​the vehicle's size, exterior, and basic specifications.

Question 39

What insurance is included in car rental prices in Taiwan? Is the coverage sufficient?

Accepted Answer

Car rentals booked on gogoout include mandatory vehicle insurance required by Taiwanese law. However, the "deductible" and "business loss" coverage, which are your own responsibility, are not covered by the basic coverage.

Other insurance, such as third-party liability insurance, theft insurance, driver and passenger insurance, and vehicle damage insurance, varies depending on the rental company. Detailed information on the insurance coverage of each vehicle is provided in the vehicle description.

Question 40

Can I choose to rent a vehicle with only compulsory insurance?

Accepted Answer

Yes, you can choose a vehicle with only compulsory insurance according to your needs. This is also a mandatory item required by Taiwan law.

Question 41

What does the "excess" mean when renting a car?

Accepted Answer

The deductible is the maximum amount you (the renter) will be responsible for in the event of damage or theft to your rental vehicle.

Suppose your rental vehicle has a "damage deductible" of NT$10,000:
If the vehicle repair costs NT$3,000, you will only pay NT$3,000; if the vehicle repair costs NT$50,000, you will only pay NT$10,000 at most, with the remaining NT$40,000 covered by the insurance company.

The deductible amount varies depending on the value of the vehicle; more expensive cars generally have higher deductibles.

Question 42

What should I do if my rental vehicle is stolen?

Accepted Answer

If your vehicle is stolen, please call 110 immediately to report it to the police and contact the rental company and gogoout customer service.

Question 43

Under what circumstances will the insurance be invalid or no claim will be paid?

Accepted Answer

All insurance policies are based on legal and contractual grounds. Any illegal or material breach of contract by the lessee will void the insurance policy.

The following are major situations where insurance coverage will be denied, so be sure to avoid them:

1. Driving under the influence of alcohol or illegal drugs.

2. Driving without a license, or having a relative or friend not registered on the rental agreement drive the vehicle.

3. Hit-and-run accidents or failure to notify the police.

4. Using the vehicle for criminal, competitive, or any other illegal purpose.

5. Violating the rental agreement, such as driving to an outlying island or engaging in improper off-road or racing activities.

Question 44

What should I do if a car accident occurs while renting a car in Taiwan?

Accepted Answer

If you're involved in a traffic accident, remain calm. Do not move your vehicle or negotiate a private settlement. Follow the recommended instructions below:

1. Stop immediately and remain at the scene.

2. Turn on your vehicle's double yellow lights.

3. Display the vehicle's warning triangle 30-100 meters behind the vehicle.

4. Call 110 for the police (or 119 for an ambulance if there are casualties), then call the dealer's contact number listed on your rental agreement.

5. Wait in a safe place for the police to arrive, cooperate with the police in taking a statement, and be sure to obtain a "Police Accident Registration Form."

I emphasize again: no matter the size of the accident, even a minor collision, it's imperative to report it to the police. Without the police accident registration form, your insurance claim will not be processed!

Question 45

What are business losses and vehicle depreciation? Under what circumstances are they subject to compensation?

Accepted Answer

Operating loss refers to the loss of revenue a dealership incurs when a vehicle cannot be rented out due to repairs.
Vehicle depreciation is compensation for the reduction in value of a vehicle after a major accident. These two expenses are typically only payable when the lessee is at fault for the accident.

Operating loss compensation: Under Taiwan's standardized contracts, the dealership may charge the lessee 50% or 70% of the rental fee as compensation during the repair period, up to a maximum of 20 days.
Vehicle depreciation: This typically only occurs when a vehicle is severely damaged and the repair costs exceed a certain percentage of the vehicle's residual value.

Question 46

If I get into an accident and I'm not at fault, do I have to pay anything?

Accepted Answer

If an accident occurs and the police determine you are not at fault, you will still be required to pay the rental company for vehicle repair costs and operating losses as stipulated in the rental agreement. Once the responsible party (or their insurance company) has completed their claim settlement, they will reimburse you for the relevant expenses. This process may take some time, so it is recommended that you retain all police reports and accident documents, especially the "Police Accident Registration Form," as they will be essential for future claims.

Question 47

My car only has minor scratches. Can I settle the matter privately with the other party without calling the police?

Accepted Answer

Private settlements are strongly discouraged and strictly prohibited! Even if it's just a seemingly minor scratch, you must report it to the police.

The rental vehicle is owned by the rental company, and you (the lessee) do not have the authority to decide on how to handle damage on your behalf. Any damage not reported to the police will be considered "damage for which the lessee is not responsible" and will not be covered by insurance. You will be responsible for the full cost of the repair.

Question 48

What should I do if I receive a traffic violation ticket when renting a car in Taiwan?

Accepted Answer

During the rental period, you are responsible for all use of the vehicle. If you incur a traffic violation, you will be responsible for any fines. There are two common scenarios:

1. On-the-spot report: If you are stopped by police and issued a ticket, please keep it in a safe place and notify the rental company upon returning the vehicle.

2. Direct report: If you are photographed for violations such as speeding or running a red light, the ticket will be mailed to the rental company.

Once the rental company receives the ticket, it will handle it based on your license type:

1. If you are driving with a Taiwanese license, the ticket will be transferred to your name and processed directly by the traffic control system.

2. If you are driving with a non-Taiwanese license, the rental company will contact you to notify you of the fine amount and will subsequently collect the fine, plus an administrative processing fee.

To avoid disputes, we recommend that you always obey traffic rules to ensure a smooth trip.

Question 49

I found a roadside parking fee receipt stuck in my car. Do I need to pay it immediately?

Accepted Answer

Not necessarily. The parking fee receipt you receive at a street parking space only requires payment within the payment deadline. To avoid forgetting to pay, we recommend paying the parking fee at any convenience store during your trip or before returning your vehicle.

Street parking is very convenient in Taiwan. You can take the receipt to any convenience store and pay at the counter before the payment deadline. If you forget to pay, the fee will be forwarded to the car rental company, which will then collect the fee and charge you. A service fee may also be added.

Question 50

What should I do if my rental vehicle is towed?

Accepted Answer

If you return to your parking spot and find your vehicle missing, remain calm and look for the license plate number and tow lot contact number written in chalk on the ground. If so, your vehicle has been towed.

Standard Procedure:
1. Confirm Information: Use the information on the ground to determine which tow lot your vehicle has been towed to.
2. Contact the Rental: Immediately call the emergency number listed on your rental agreement and inform the rental company of your situation. The rental company will provide instructions for the next steps.
3. Go to the Towing Lot: You must personally present your ID, driver's license, and rental agreement to the designated towing lot.
4. Pay Fees: You must pay the towing and storage fees on-site before you can collect your vehicle.

All towing costs (towing fees, storage fees, and fines) are the responsibility of the renter and are often substantial. Therefore, please ensure your vehicle is parked in a legal parking space to avoid losses.

Question 51

I believe the ticket I received for my rental car was wrong. Can I appeal it?

Accepted Answer

Yes, if you have sufficient evidence to believe the ticket was issued in error, you may file an appeal according to the law.

The appeal process must be filed within the payment deadline for the ticket. You must notify the rental company of your intention to appeal. The rental company will provide the necessary rental documents proving you were the driver of the vehicle at the time. You will then submit your appeal and relevant evidence to the supervising or adjudicating authority that issued the ticket.

Question 52

I have concerns about a ticket or eTag fee my dealership received. Can I ask to see the evidence?

Accepted Answer

Absolutely! You have every right to request relevant supporting documentation from the rental company to verify the accuracy of the charges.
When the rental company charges you for a traffic ticket or eTag fee, you can request the following:

Traffic ticket: A scanned copy or photo of the traffic violation ticket.

eTag: An official detailed traffic ticket provided by Far East Express.

The document will clearly indicate the license plate number, the time and location of the violation/traffic violation, allowing you to verify that it occurred during your rental period.

If you still have any questions after verification or believe the charges are incorrect, please contact the rental company immediately.

Question 53

Is gogoout a car rental company? How is it different from other car rental companies?

Accepted Answer

gogoout is a one-stop car rental platform. We partner with hundreds of high-quality local car dealerships, but we're not a car rental company itself.
The cars you see are provided by various rental companies around the world. gogoout aggregates pricing and service information from these companies, allowing you to compare prices and complete your rental needs in one place!

Want to learn more? Please visit our [About Us] page.

Question 54

What should I do if I can't find the car model or specific dealership I want to rent on the gogoout website?

Accepted Answer

gogoout partners with leading, high-quality car rental companies in various regions, but may not offer all brands or specific models.
If you can't find a rental on our website, it means our partner companies don't have a matching vehicle for your selected date and location.
We're constantly expanding our partner network, so please check back later or consider adjusting your desired rental location or time, which may result in different results.

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