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Korea Car Rental Problem Center
Korea Car Rental Problem Center
Booking and Payment
Pick up and return the car
Order Changes and Cancellations
Vehicle use
Vehicle equipment
Insurance and Accidents
Fines and Violations
About gogoout
Booking and Payment
How do I book a car rental in Korea on gogoout? What is the complete booking process?
When booking a car rental in South Korea on the gogoout website, is payment in Korean won or Taiwanese dollars? Will there be any overseas credit card fees?
When booking a rental car in Korea, can the paying credit card holder be different from the driver?
Does the Korea car rental price shown on the website include all costs?
If we are traveling in a group and need to rent more than two cars, how should we make a reservation?
I have made a reservation but have not received a confirmation letter for my car rental in Korea. What should I do?
When is the peak season for car rentals in South Korea? How far in advance is it recommended to book?
Can I reserve a car for the same day in Korea? Can I make a reservation by phone?
What is the furthest date that you can reserve a rental car in Korea?
I'm traveling to Jeju Island by cruise ship. Can I rent a car?
Pick up and return the car
What documents are necessary to rent a car in Korea?
Are there any special requirements regarding the driver's age or driving experience when renting a car in Korea?
After successfully booking, do I need to print out the gogoout booking confirmation and bring it with me?
If my flight to Korea is delayed and I arrive later than my scheduled time, do I need to contact the car rental company first?
How do I pick up my rental car after arriving at the airport in South Korea? Is there an airport shuttle service?
How can I estimate and schedule the best pick-up and drop-off times for my car rental in South Korea?
Do car rental companies in Korea offer "free airport or station pickup" or "hotel or designated location pick-up and return" services?
Can I schedule a pick-up or return for a vehicle outside of business hours?
Order Changes and Cancellations
How do I cancel my gogoout car rental order? Are there any cancellation fees or associated costs?
After canceling an order, how long does the refund process take and where will the money be returned?
Can I modify the date, pick-up time, or change the car model for my rental in Korea after booking?
I feel like I haven't had enough fun during my trip. Can I extend my car rental period in Korea?
If I return my vehicle early, can I get a refund for the days or hours I didn't use?
If I return my vehicle early, can I get a refund for the days or hours I didn't use?
If I encounter a typhoon, earthquake, tsunami or other natural disaster in Korea, can I cancel my trip for free?
Can I cancel my car rental if my flight to South Korea is cancelled?
Vehicle use
Can I use Korean expressways if I don't rent a Hi-Pass card?
What should I do if I accidentally enter a Hi-Pass lane in Korea?
Is there a daily or total mileage limit for car rentals in Korea? What are the charges if the mileage exceeds the limit?
What is the fuel policy for car rentals in Korea? Do I need to fill up the tank when returning the car?
After renting a car, can I be more than just the driver? How do I add an additional driver?
Are smoking and pets allowed in cars in Korea?
What should I do if I left my personal belongings on the vehicle?
Vehicle equipment
Is the GPS interface in my Korean rental car in Korean or Chinese? How do I use it?
It is difficult to enter the address when navigating in Korea. Is there a more accurate and convenient positioning method?
Are there USB ports for charging mobile phones in rental cars in Korea?
Will a dashcam be provided when renting a car in Korea?
When renting a car in Korea, can I rent an additional baby or child safety seat?
When renting a car in Korea, can I specify the vehicle's color or specific features (e.g., sunroof, leather seats)?
Insurance and Accidents
Does car rental in Korea include insurance?
What is the Damage Compensation (CDW) system? Is it necessary to purchase it in Korea?
What is Loss of Operation Compensation (NOC)?
Why do I still need to pay NOC for business loss compensation if I have CDW?
If a car accident occurs while renting a car in Korea, what is the first step to deal with it?
If I accidentally hit a wall or a traffic island while driving in Korea, do I need to call the police?
What should I do if my rental car is stolen in Korea?
What should I do if I find new scratches or damage on my returned vehicle in Korea?
Under what specific circumstances will the insurance for renting a car in Korea become completely invalid and no claims will be paid?
Fines and Violations
I received a traffic violation ticket (e.g., speeding) during my rental car rental in Korea. How do I handle and pay it?
I found a parking ticket (주차위반과태료) stuck in my car. What should I do?
Where can I pay my traffic ticket in Korea? Can I pay it with a credit card or at a convenience store?
What happens if I don't pay the fine before leaving Korea?
About gogoout
Is gogoout a car rental company? How is it different from other car rental companies?
What should I do if I can't find the car model or specific dealership I want to rent on the gogoout website?
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