Question 1

How do I book a car rental in Japan on Gogoout? What is the complete booking process?

Accepted Answer

Booking a car rental in Japan through gogoout involves four main steps:

1. On the homepage, select "Japan" and find your desired pick-up city (e.g., Fukuoka, Okinawa), as well as the pick-up and drop-off dates and times.

2. You can compare and select rental options based on price, vehicle size, rental company reviews, and rental policies.

3. Accurately fill in the driver's passport information (in English spelling) and personal details. At this step, you can also select any optional add-ons you need, such as a child safety seat.

4. Securely complete the online payment using your credit card. Once the order is confirmed, you will immediately receive a booking confirmation email from gogoout.

Question 2

When booking a car rental in Japan on the gogoout website, is the payment made in Japanese Yen or Taiwanese Dollars?

Accepted Answer

When you book a car rental in Japan on gogoout, the price will be settled in New Taiwan Dollars (TWD).

The reference prices you see on the rental page are all in New Taiwan Dollars (TWD), and the final bill will also be settled in New Taiwan Dollars (TWD).

Question 3

When booking a car rental in Japan, can the credit card holder for payment be different from the driver?

Accepted Answer

Whether the credit card holder for payment can be different from the driver depends on the specific regulations of each car rental company in Japan. Most Japanese car rental companies require that, to ensure liability attribution, the credit card used for online payment, the credit card presented at pick-up, and the driver's name must all be the same person.

To avoid any problems at pick-up, we strongly recommend that you use the driver's own credit card for all reservations.

If you have any special circumstances, please be sure to contact [gogoout customer service] before booking so we can confirm the specific policies of the rental company on your behalf.

Question 4

What fees are included in the car rental prices in Japan displayed on the platform?

Accepted Answer

The total rental price shown on gogoout includes all necessary costs for renting a car in Japan, including Japanese consumption tax and all items covered by the rental insurance for your chosen vehicle.

Items not included: Fuel (you will need to refuel yourself), highway tolls (ETC), parking fees, optional accessories (such as child seats, ETC cards), and advanced insurance (such as NOC compensation).

Question 5

If we are traveling as a group and need to rent more than two cars, how do we make the reservation?

Accepted Answer

For group tours requiring rental of two or more vehicles, each driver must register a separate gogoout account and make an independent reservation. Each order is limited to one primary driver, and the driver must bring a valid local driver's license and the credit card used for the reservation when picking up the vehicle; if the credit card does not belong to the driver, the person who used the card must be present to pick up the vehicle.

Question 6

I haven't received a car rental confirmation email after making the reservation. What should I do?

Accepted Answer

If you haven't received a booking confirmation email from gogoout within 10 minutes of booking, please check your "Spam" or "Promotional Emails" inbox.

If you still can't find it after checking all inboxes, the most likely reason is that you accidentally entered an incorrect email address when booking. You can log in to the "Order Management" page in your gogoout member center to confirm your order. If the order exists but the email address is incorrect, or if you are unsure of your order status, please contact customer service immediately.

Question 7

When is the peak season for car rental in Japan? How far in advance should I book?

Accepted Answer

Peak seasons for car rentals in Japan are mainly concentrated during national holidays, cherry blossom season, autumn foliage season, and summer vacation. For these peak periods, we strongly recommend booking 1.5 to 3 months in advance.

Main Peak Seasons:

Cherry Blossom Season: Late March to April (varies by region).

Golden Week: Late April to early May, a long holiday in Japan.

Summer and Winter Vacations: July and August are summer vacation in Taiwan.

Autumn Foliage Season: Late October to November (varies by region).

New Year Holiday: Late January to early February, a long holiday in Taiwan (subject to the current year's calendar).

Question 8

Can I book a vehicle for the same day in Japan?

Accepted Answer

You can book a car for the same day, but the availability depends on the rental company. To ensure vehicle availability and avoid waiting during preparation, not all rental companies offer same-day pick-up. If no vehicles are available on the platform, we recommend contacting gogoout customer service for assistance in finding immediate pick-up options.

Question 9

What is the furthest date you can book a car rental right now?

Accepted Answer

gogoout typically allows you to book a rental car in Japan three to six months in the future, but availability depends on the availability of each participating dealership.
If you haven't found any cars for a future date you selected, this means that the dealership in that area isn't open for reservations for that time period. We recommend saving your search and trying again in a few weeks.

If you have a confirmed rental date and would like to confirm your reservation sooner, please contact Gogoout Customer Service directly, and we'll confirm vehicle availability for you.

Question 10

I'm traveling to Japan by cruise ship, does that mean I can't rent a car?

Accepted Answer

Yes, but only at select locations listed by gogoout customer service.

This is because cruise passengers typically cannot bring their original passports ashore, only photocopies. Most car rental companies in Japan require verification of original passports, so not all rental shops can accept reservations from cruise passengers.

Therefore, if you are traveling to Japan by cruise ship and need to rent a car, please contact gogoout customer service directly to confirm and ensure your shore excursions proceed smoothly.

Question 11

What documents do I need to prepare when renting a car in Japan?

Accepted Answer

For Japanese drivers (those holding a Japanese-issued driver's license), please bring the following documents when picking up your vehicle:

1. Original valid Japanese driver's license

2. Original credit card used for booking

For non-Japanese citizens, please prepare the following documents:

1. Original passport

2. Original valid driver's license from your country of origin

3. Original international driving permit recognized by Japan or an official Japanese translation (depending on the driving license regulations of the country where you will pick up your vehicle)

4. Original credit card used for booking

Question 12

Why can't a Taiwanese driver's license be used to drive in Japan with an "International Driving Permit (IDP)"? What are the differences between the Japanese translation and the International Driving Permit?

Accepted Answer

Because Taiwan and Japan have a special reciprocal agreement on driver's licenses, this agreement only recognizes Japanese translations and not the International Driving Permit (IDP) issued by the Taiwanese Motor Vehicle Office. These are completely different documents.

Please do not confuse them! If you only bring your Taiwanese driver's license and IDP to Japan, the car rental company will refuse to pick up your vehicle. Please make sure you are carrying the original Japanese translation.

Question 13

Are there any minimum age requirements or years of driving license requirements for renting a car in Japan?

Accepted Answer

Yes, car rental companies in Japan have strict requirements regarding driver age and experience. Generally, drivers must be at least 20 years old.

Age restrictions for car rental in Japan: Most standard car models require drivers to be at least 20 years old. Some SUVs or luxury cars with 9 or more seats may require drivers to be at least 26 years old.

Question 14

After successfully booking, do I need to print out the "booking confirmation" from gogoout and bring it with me?

Accepted Answer

We strongly recommend printing out a hard copy of your gogoout booking confirmation, or saving a clear electronic PDF copy on your phone, and presenting it upon pickup.

Key Benefit: When you arrive at the counter, simply present your rental number on the confirmation to help the staff quickly locate your information.
Communication Assistance: If there are any communication issues on-site, the printed confirmation clearly outlines your reservation details, avoiding any misunderstandings.

Question 15

If my flight to Japan is delayed and I arrive later than scheduled, do I need to contact the car rental company first?

Accepted Answer

Yes, absolutely, and you must contact them immediately upon learning of the delay! If you do not contact them, your order will be considered a "No-Show" and automatically cancelled. The vehicle will be released to on-site guests, and a cancellation fee may be charged.

When booking on the gogoout website, if the field is optional, please be sure to fill in your flight number arriving in Japan.

This will allow some airport rental companies to proactively track your flight status. However, in any case, making a phone call or contacting the rental company through their app is the correct way to ensure your order is properly held!

Question 16

How do I pick up my car after arriving at the airport in Japan?

Accepted Answer

If you selected the pick-up and drop-off service on the booking page and completed the reservation, the service provider will usually send an email 1-3 days before pick-up. The email will explain the pick-up process and provide contact information (such as a messaging app account). You can then add the service provider through this contact information to arrange pick-up and drop-off or return the car early. If you cannot find the contact information, please feel free to contact gogoout customer service at any time; we are happy to assist you!

Question 17

Given the flight's takeoff and landing times, how should I set the pick-up and drop-off times for the car?

Accepted Answer

To avoid problems caused by travel delays, we recommend setting your time with a "lenient estimate." We suggest setting your car pick-up time 1.5 to 2 hours before your flight's estimated arrival time; and your car return time 3 hours before your flight's estimated departure time.

Estimated Car Pick-up Time: Flight landing → Immigration and document verification (30-60 minutes) → Waiting and baggage collection (20-30 minutes) → Finding the counter and waiting for the shuttle bus (15-30 minutes) → Taking the shuttle and completing formalities (20-30 minutes) = Total approximately 1.5 to 2.5 hours.

Estimated Car Return Time: Driving to the vicinity of the service center for refueling (15-20 minutes) → Completing car return procedures and inspection (15 minutes) → Waiting and taking the shuttle bus to the airport (15-30 minutes) → After arriving at the airport, you will need at least 3 hours for check-in and departure procedures.

Question 18

Do car rental companies in Japan offer services such as "free shuttle service outside airports and train stations" or "pick-up and drop-off at hotels/designated locations"?

Accepted Answer

These are all special services outside the standard service scope, and their availability depends entirely on the specific car rental company and its branch office you choose. On the gogoout booking page, each partner's "Store Services (Pay on-site)" section details all the services they offer.

If the terms and conditions do not specifically mention a service, you can contact gogoout customer service. We can inquire and confirm with the specific store on your behalf to avoid discovering that the service does not meet your expectations after booking.

Question 19

Can I schedule a pick-up or drop-off time outside of business hours?

Accepted Answer

In Japan, most car rental companies only offer pick-up and drop-off services during business hours and do not support services outside of business hours. However, a small number of companies that partner with gogoout currently offer pick-up and drop-off services outside of business hours, which may incur a service fee.

If you require this service, we recommend contacting gogoout customer service before booking and providing the name of the company you wish to rent from and the dates. We will assist you in confirming whether this service is available.

Question 20

How do I cancel my gogoout car rental order? Are there any cancellation fees or associated costs?

Accepted Answer

You can cancel your booking, but the terms and conditions and fees will vary depending on when you cancel.

For more information on car rental cancellation policies, please visit [Cancellation Policy] for detailed definitions.

Question 21

How long does the refund process take after canceling an order? Where will the money be refunded to?

Accepted Answer

After receiving your cancellation request, the system will transfer the order information to the operations department for processing within one business day. The payment system takes approximately 3-5 business days to complete. Once completed, the system will directly hand the information over to your credit card issuing company (without further notification). The actual processing time depends on the bank's procedures (usually completed within approximately 30 business days). The above business days do not include public holidays.

Question 22

After booking, can I change the rental date, pick-up time, or change the car model?

Accepted Answer

Currently, order details cannot be changed after they are placed. If you need to modify the information, you can choose to cancel the order and create a new one to ensure that your rental time, location, and vehicle type meet your requirements.

To cancel an order, please go to 'Member Center > Order Management'.

Question 23

I found I hadn't had enough fun during my trip. Can I extend my rental period temporarily?

Accepted Answer

Temporary extensions of the rental period are possible, provided that no other customers have booked the vehicle after your original return time.

Furthermore, since vehicles are on a reservation-only basis, you will need to contact gogoout first to confirm vehicle availability before extending your rental period.

Question 24

If I return the vehicle early, can I get a refund for the unused days or hours?

Accepted Answer

We apologize, but early return of the vehicle will not result in a refund for any unused period.

Since the vehicle's availability has been fully reserved for you, the total amount of the vehicle order will not be refunded even if you return it early.

Question 25

If there is a typhoon, or a natural disaster such as an earthquake or tsunami, can I cancel for free?

Accepted Answer

Regarding the cancellation of your car rental, we will follow the cancellation policy outlined at the time of your booking: [Cancellation Policy]. If your trip is affected by unforeseen circumstances such as a typhoon, we are happy to assist you by extending your reservation period and allowing you to reuse your reservation at the same rental company within the next 90 days. Furthermore, if you are concerned about potential unforeseen circumstances, we strongly recommend that you purchase travel inconvenience insurance to ensure you receive appropriate protection in any emergency.

Question 26

Can I cancel my car rental if my flight is cancelled?

Accepted Answer

Yes, if your flight is completely cancelled by the airline, preventing you from reaching Japan, gogoout will apply for a free cancellation and full refund from the car rental company, provided you can provide a "Flight Cancellation Certificate" issued by the airline.

Therefore, please contact gogoout customer service immediately after learning of your flight cancellation and provide us with the cancellation certificate. We will use this as evidence to negotiate with the car rental company in Japan on your behalf.

Question 27

If my flight is delayed, can I cancel or postpone my car rental?

Accepted Answer

If your flight is only delayed but you will still arrive on the same day, this usually does not qualify for free cancellation. However, if you contact us, we can apply for a later pick-up date, but the rental agreement's end date will remain unchanged.

Your rental fee will be calculated from the original pick-up time, and the return time will also remain unchanged. You will not be able to request an extension of the return time or a partial refund due to flight delays.

If your flight is delayed for too long, causing you to arrive after the office's service hours, your order may be considered a "No-Show" and you will be unable to pick up the car, and no refund will be issued.

Question 28

What are the most important driving habits and precautions to adapt to when actually driving on the road in Japan?

Accepted Answer

When driving in Japan, you need to remember three key differences: "Drive on the left," "Make wide right turns and narrow left turns," and "The windshield wiper and turn signal stalks are in opposite positions."

Three key points for adapting to right-hand drive:

1. Driving position: Always keep your vehicle on the left side of the road.

2. Turning logic:

Left turn: Equivalent to a right turn in Taiwan; simply turn at a small angle along the roadside. Relatively simple.

Right turn: Equivalent to a left turn in Taiwan; requires crossing the oncoming lane, making the path longer. Always drive into the center of the intersection and make a wide turn only after confirming there are no oncoming vehicles going straight.

3. Reversed stalks: In Japanese cars, the turn signal stalk is on the right, and the windshield wiper stalk is on the left. It's normal to make the mistake when you first start driving; stay calm and you'll get used to it after a few tries.

Question 29

How do I refuel at a gas station in Japan? What is the procedure?

Accepted Answer

Manual Refueling Process:

1. After driving to the refueling island, a staff member will guide you.

2. Say to the staff member, "Regular, Man-tan, Card" (レギュラー、満タン、カードで), meaning "95 unleaded gasoline, fill up, pay by credit card."

3. Give them your credit card or cash.

Self-Service Refueling Process:

1. Park your car at the refueling island and touch the "static discharge" area on the pump screen.

2. Select your payment method (credit card or cash) on the screen.

3. Select the fuel type and amount (usually "満タン" to fill up).

4. Pick up the corresponding nozzle, fill up, and put it back after it stops.

5. Retrieve your card and receipt.

Most gas stations use color to distinguish nozzles, but regulations vary. The safest way is to recognize the Japanese markings on the pump or nozzle. If you are unsure, please feel free to seek assistance from the site's service staff.

Question 30

How do I know which type of gasoline the rental car needs? (レギュラー、ハイオク、軽油)

Accepted Answer

The most accurate way to confirm the type of fuel is to open the fuel tank cap of your rental vehicle. There is usually a label on the inside of the cap clearly indicating the Japanese name of the fuel that should be used.

Common Japanese Fuel Types and Corresponding Colors (for reference):

**Regular (Standard Gasoline):** Equivalent to 95-octane unleaded gasoline in Taiwan, the fuel used in the vast majority of rental cars. The nozzle is usually red.

**High Octane (High Octane Gasoline):** Equivalent to 98-octane unleaded gasoline in Taiwan, typically used in high-performance or imported vehicles. The nozzle is usually yellow.

**Diesel Fuel (Keiyu):** For diesel vehicles only. The nozzle is usually green.

Before picking up the nozzle, please take five seconds to double-check that the label on the fuel tank cap matches the fuel type selected on the pump screen. If there is any uncertainty, please stop immediately and seek assistance from gas station staff.

Question 31

How do I use and pay for parking lots in Japan (e.g., Times)?

Accepted Answer

Coin-operated parking lot usage steps:

1. Park your car in an empty parking space. After a few minutes, the metal barrier on the ground will automatically rise.

2. Please note your parking space number.

3. When you want to retrieve your car, go to the payment machine inside the lot.

4. Enter your parking space number into the machine. The screen will display the amount due.

5. Follow the on-screen instructions to insert cash or pay with a credit card.

6. After payment, confirm that the barrier in the parking space has been successfully lowered. Then, drive your car away within 3 minutes as soon as possible, otherwise the barrier may rise again.

Before parking, please be sure to check the fee notice board at the parking lot entrance to understand the hourly rate and whether there is a "daily maximum fee limit." This will help you effectively control your budget.

Question 32

If I don't rent an ETC card, can I still get on the highway? Which lane should I use?

Accepted Answer

Of course! If you haven't rented an ETC card, please be sure to select the "General" cash payment lane when entering a tollbooth on a Japanese highway.

How to pay highway tolls with cash or credit card:
Entrance: After entering the general lane, please slow down and proceed to the toll booth, then obtain a toll ticket from the ticket dispenser.

Exit: When leaving the highway, again select the general lane and hand over the toll ticket you obtained at the entrance, along with cash or a credit card, to the toll collector.

Question 33

What should you do if you accidentally enter an ETC lane in Japan?

Accepted Answer

If you accidentally enter the purple "ETC-only" lane, please remain calm. Do not stop or reverse. Slow down and proceed directly through the gate.

In Japan, ETC gates typically rise when a vehicle approaches, regardless of whether an ETC card is present. This is a design feature to prevent rear-end collisions. Do not assume payment is successful just because the gate rises, and do not panic and brake suddenly.

The procedure after accidentally entering an ETC lane:

1. Pass safely: Slow down and proceed directly through the ETC gate.

2. Find an office: Continue driving and at the next interchange or service area (SA/PA), look for an office marked "Office" or "Rice Money Office Office".

3. Explain honestly: Show the "pass ticket" you received at the entrance (if you have one) or inform the staff which interchange you came from and explain that you accidentally entered an ETC lane.

4. Pay manually: The staff will calculate the fee for you. You can pay with cash or credit card.

Question 34

What is a "K-Car" (lightweight car)? How is it different from a regular sedan?

Accepted Answer

K-Cars are a type of mini-car unique to Japan, most notably characterized by their yellow license plates. Compared to regular sedans, they are smaller, have lower engine displacement, and are more economical.

K-Car Features:

Advantages: Inexpensive rental fees, very fuel-efficient, compact size for easy parking and passing, lower highway tolls.

Disadvantages: Engine displacement is below 660cc, resulting in lower horsepower, making it more difficult to climb highways or mountain slopes; smaller interior space, limited luggage capacity.

Suitable for: Couples or friends of 1-2 people, primarily for short trips within cities or single prefectures, with minimal luggage.

If you plan long-distance inter-prefectural trips, or have 3 or more passengers and a lot of large luggage, it is recommended to choose a regular sedan (with white license plates) with more horsepower and space.

Question 35

Are there daily or total mileage limits for rented vehicles? What are the charges if the mileage is exceeded?

Accepted Answer

Regarding mileage limits, it entirely depends on the over-mileage policy of the rental company you choose. At gogoout, you can see two main policies: "Unlimited Mileage" and "Limited Mileage."

Unlimited Mileage: You don't need to worry about how many kilometers you drive; you can enjoy your trip without pressure during your rental period.

Limited Mileage: Some rental companies offer this option, such as a daily limit of 400 kilometers or 200 kilometers. If your total mileage exceeds "daily limit x rental days," an over-mileage fee will be charged for the excess.

Question 36

What is the fuel policy when picking up the car? Do I need to fill up the tank when returning the car?

Accepted Answer

Fuel policies vary depending on the rental company. There are two main common practices: "full tank upon pickup" and "same fuel level upon pickup."

**Full tank upon pickup:** The rental company provides you with a vehicle with a full tank of gas. You must return the vehicle with a full tank of gas to complete the return process.

**Same fuel level upon pickup:** Always confirm the fuel level with the rental company staff upon pickup and clearly note it in the rental agreement. If the fuel level is lower upon pickup, a charge will be applied; however, if the fuel level is higher, the rental company usually will not refund the excess fuel cost.

Question 37

After renting a car, is it possible for more than just me to drive? How do I add an extra driver?

Accepted Answer

Yes, you can add one or more additional drivers, but all drivers must be present when picking up the vehicle and complete the registration process. Each driver must present the same valid driving document as the primary driver, including: original passport, original valid driver's license, and, if required, an original international driving permit or Japanese translation (specific requirements vary depending on the country of issuance of the driver's license). Those who have not completed registration are not permitted to drive; otherwise, related insurance and coverage will not apply.

Question 38

Is it okay to smoke or bring pets in the car?

Accepted Answer

In Japan, to maintain vehicle cleanliness and odor control, all vehicles booked through gogoout are strictly designated as "non-smoking" vehicles. Regarding pets, policies vary by rental company, but most do not allow them.

Regarding smoking: If any traces of smoking (such as cigarette smoke or ash) are found in the vehicle upon return, the rental company will charge you a "No Compensation for Business Losses (NOC)" as a fee for deodorizing the vehicle. In Japan, this typically starts at 20,000 yen, which is a considerable expense.

Regarding pets: Most Japanese chain rental companies completely prohibit pets to avoid allergies, odor, and cleanliness issues. A very small number of locations may allow pets, but usually require the pet to be kept in a dedicated carrier at all times, and prior consent is required.

Question 39

What should I do if I leave my personal belongings in the car?

Accepted Answer

If you discover you've left personal belongings in the rental car after returning it, please contact the rental company immediately.

If the items are found, you will need to return to the rental office in person to retrieve them. If you have already left the area, you can arrange with the rental company to use a courier service such as "Zhezhiyi" (cash on delivery) or Kuro Neko Express to send the items to your designated address in Japan (e.g., a hotel) or Taiwan, but you will be responsible for the shipping costs.

Question 40

Is the GPS navigation system in Japanese rental cars in Japanese or Chinese? How do I use it?

Accepted Answer

The Japanese car dealerships that partner with gogoout provide vehicles to overseas travelers, but the navigation systems (GPS) in most of these vehicles only support the local language interface.

Even if your chosen vehicle offers a Chinese interface for navigation, inputting addresses using Japanese kanji or pinyin is still very difficult and prone to errors. Therefore, we strongly recommend using "Mapcode" or "phone number" to set your destination, as this is the fastest and most accurate method.

Although your car has navigation, we still recommend using your phone's Google Maps as a backup or primary navigation tool. Please prepare a car phone holder and charging cable before your trip to handle various situations.

Question 41

What is the Mapcode in Japanese navigation?

Accepted Answer

Mapcode is a geocoding system unique to Japan, generally more accurate and easier to use than addresses or phone numbers.

Before your trip, you can find the mapcodes for major attractions, restaurants, and hotels through dedicated mapcode lookup websites (such as Mapion).

Question 42

Do I need to rent an ETC card in Japan?

Accepted Answer

Renting an ETC card isn't mandatory, but it can enhance driving convenience and allow you to enjoy some highway toll discounts (such as weekend or late-night discounts). However, not all gogoout partner stores offer ETC card rental services; availability depends on the chosen dealership. You can check the add-on options on the booking page or contact customer service for confirmation.

If you don't rent an ETC card, you can still use cash or a credit card in the "regular toll lanes" of highways without affecting your driving.

Question 43

Do I need to install snow tires or choose a 4WD vehicle when renting a car in Hokkaido, Tohoku, or Hokuriku during winter?

Accepted Answer

Yes, we strongly recommend it. When renting a car in Japan's snowy regions during winter, snow tires are an absolutely essential standard accessory.

On icy or snowy roads, regular tires offer almost zero grip, as dangerous as walking on a frozen lake in leather shoes. Snow tires, with their special rubber material and tread design, are specifically designed to maintain grip in low temperatures, ensuring your safety on snowy surfaces.

Snow Tires: Some dealerships on gogoout offer vehicles with snow tires. You can check the "Dealer Services (Payable On-Site)" section when selecting a vehicle to see if snow tires are included, or contact customer service for assistance.

4WD (Four-Wheel Drive): 4WD provides better starting traction and stability on snowy or icy slopes. While snow tires are basic, 4WD offers a higher safety ceiling.

Question 44

Do rental cars in Japan provide USB ports for charging mobile phones?

Accepted Answer

Most vehicles offer a traditional USB-A port. Some newer models may be equipped with a faster USB-C port. If you have multiple devices that need to be charged simultaneously, or if you require faster charging speeds, we recommend that you bring your own car charger that plugs into the cigarette lighter socket.

Question 45

Do Japanese car rental companies provide dashcams?

Accepted Answer

Whether a dashcam is provided depends entirely on the rental company's policy and the vehicle's configuration; it is not legally mandatory. If the vehicle is equipped with one, we will usually indicate this in the equipment list. If you absolutely need this device, please be sure to check carefully before booking.

If you believe a dashcam is essential for your trip, please contact our Customer Service Center before booking so we can check and recommend vehicles equipped with it.

Question 46

Can I rent an infant or child safety seat when renting a car in Japan?

Accepted Answer

Yes, you can rent infant or child car seats, but this is an additional purchase and must be requested at the time of booking so that the rental company can reserve them for you.

During the gogoout booking process, you can find and select the type and number of car seats you need in the add-on items section.

According to Japanese road traffic law, children under the age of 6 are required to use a child car seat appropriate for their age and size when riding in a car. You must purchase this service at the time of booking.

Question 47

When renting a car, can I specify the color or specific features (such as a sunroof or leather seats)?

Accepted Answer

We apologize, but we cannot allow you to specify the vehicle's color or non-standard extras such as a sunroof. The options shown on the gogoout website are "same class of vehicle," meaning the rental company will provide a vehicle of the same class and seating capacity.

Rental companies typically have multiple vehicles of the same class, but with slight differences in year, color, and interior. Vehicle availability will depend on on-site vehicle scheduling. The photos on the website are primarily intended to give you an idea of ​​the size, appearance, and basic specifications of that vehicle segment.

Question 48

What basic insurance coverage is included in car rental fees in Japan?

Accepted Answer

When you book a car rental in Japan through gogoout, the price includes basic insurance required by Japanese regulations, as well as the insurance coverage shown in the "Rental Insurance" section.

The insurance coverage for each vehicle (such as compensation for personal injury, property damage, vehicle damage, and deductible settings) may vary depending on the rental company and vehicle model.

We recommend that you carefully review the vehicle's insurance details before booking. If you have any questions, you can also contact gogoout customer service to further confirm the insurance coverage and liability details.

Question 49

What is the "Compensation and Waiver (CDW)"? Is it mandatory to purchase it as an add-on?

Accepted Answer

The Collision Damage Waiver (CDW) is an optional service that waives your deductible for vehicle damage and property damage. At gogoout, to provide you with more comprehensive protection, CDW is mandatory and included in the price of most rental plans.

If the deductible is the threshold for repair costs you need to pay (e.g., 100,000 yen), then CDW is like a "payment waiver." With it, in the event of vehicle damage, you won't need to pay that 100,000 yen repair threshold.

Question 50

What is Business Loss Compensation (NOC)?

Accepted Answer

Non-Operation Charge (NOC) is a fee paid by the renter to the rental company to compensate for lost business operations when a rental vehicle needs repair or cleaning due to an accident, theft, breakdown, or damage.

NOC is not the same as vehicle repair costs; it's compensation for losses incurred by the rental company due to the vehicle's inability to operate. Calculation methods may vary slightly between rental companies, but a common approach is to use "actual number of days of vehicle repair × daily rental fee" as the NOC amount. If you have any questions, it's recommended to contact gogoout customer service before booking.

Question 51

Why do I still have to pay NOC even after buying a liability waiver (CDW)?

Accepted Answer

CDW covers "the cost of car repairs," while NOC covers "the money the dealership loses due to the inability to rent cars." These are completely independent and different types of expenses, so NOC will still be incurred even with CDW.

Question 52

If I accidentally bump into a wall or traffic island while driving in Japan, do I need to call the police?

Accepted Answer

Yes, absolutely! Even in a "self-inflicted collision" without involving a third party, you must call the police and obtain an "accident report."

Whether you hit a utility pole, scrape against a wall, or bump into a pillar while backing up, you need this official document to prove that an accident actually occurred.

Regardless of whether the accident involved a person, a vehicle, or property, the procedure is exactly the same: ensure traffic safety, contact the Japanese police, contact your car rental company, and follow the instructions for follow-up procedures.

Question 53

What should I do if the rented vehicle is stolen? Will the insurance cover it?

Accepted Answer

If you unfortunately discover your vehicle has been stolen, please immediately call 110 to report it and obtain a "Theft Report Certificate," then immediately notify the rental company. Once the reporting process is completed, theft insurance will begin processing your claim.

The process for handling vehicle theft is very similar to handling a traffic accident; the key is to immediately seek official (police) intervention and obtain supporting documentation.

Basic car rental insurance in Japan includes "theft insurance," but it also has a "deductible." Typically, the renter's deductible is 10% of the vehicle's market value at the time of theft. If you have purchased an advanced insurance plan that includes a reduction in theft insurance coverage, this burden can be lowered. Please note that if theft is caused by your own negligence (such as leaving the keys in the ignition or leaving the doors unlocked), the insurance may not provide compensation.

Question 54

What should I do if I find new scratches or damage on my car when returning it in Japan? How are the costs calculated?

Accepted Answer

Upon returning the car, the rental company staff will inspect the vehicle's condition together with you, referring to the vehicle inspection checklist from when you picked it up. Any new damage not recorded in the contract will be considered an "incident" and will trigger the standard accident handling procedure.

For the rental company, any new scratch means the vehicle will require time and money to repair, and will be unavailable for rent during the repair period. Therefore, even a small scratch can trigger a loss of business charge (NOC).

The procedure is as follows:

1. Confirm that the damage was not present when you picked up the car.

2. Check if you reported the incident to the police and obtained an accident report.

If so, the claim will be processed according to your insurance plan (e.g., if NOC coverage is available, no payment is required).

If not, you will be responsible for all repair costs, and your insurance will not cover them.

Question 55

Under what specific circumstances will car rental insurance in Japan become completely invalid and refuse to cover claims?

Accepted Answer

All insurance claims are contingent upon the renter using the vehicle legally and in accordance with the rental agreement. If you commit any serious illegal or breach of contract, all insurance (including any additional coverage) will immediately become invalid.

Insurance will become invalid for the following reasons, including but not limited to:

1. Driving under the influence of alcohol or drugs.

2. Driving without a license, or by a friend or relative not registered on the rental agreement.

3. Failing to notify the police and the rental company after an accident (hit-and-run).

4. Using the vehicle for any criminal or illegal activity.

5. Improper use in violation of the rental terms (e.g., off-roading, drifting, racing on beaches or forest trails).

6. Non-collision damage caused by your own negligence (e.g., adding the wrong fuel, losing the key, or smoking inside the vehicle).

Question 56

If you are in a car accident in Japan and your vehicle only has minor scratches, is it okay not to call the police and settle the matter privately with the other party?

Accepted Answer

It is strongly discouraged and strictly prohibited to settle privately! Even for seemingly minor scratches, you must call the police.

The rental vehicle belongs to the rental company, and you (the renter) have no right to decide how to handle vehicle damage on behalf of the owner. Any damage not reported to the police will be considered "vehicle damage for which the renter's responsibility is unclear," and insurance will not cover it; you will be responsible for the full repair costs.

Question 57

How do I handle and pay traffic violation tickets (such as speeding or illegal parking) that I receive while renting a car in Japan?

Accepted Answer

During the rental period, you (the renter) are fully responsible for all use of the vehicle; therefore, you will be liable for any traffic tickets issued. Upon receiving a ticket, you must personally pay the fine at a designated location before returning the vehicle and present the payment receipt upon return.

Traffic Ticket Payment Methods in Japan:

1. Take the violation stamp to the nearest police station (or designated police station) to inquire about and obtain an official ticket and payment slip. If you were not stopped and issued a ticket by the police at the time, you need to take any violation stamps you see in the vehicle to the nearest police station (or designated police station) to obtain a payment slip.

2. Pay at a bank or post office: You will need to take this payment slip and cash to a designated bank or post office counter within the payment period to make the payment.

3. After payment, please be sure to obtain and keep the payment receipt. When returning the vehicle, please be sure to show the receipt along with the fine to the rental company staff to prove that you have completed the transaction.

Question 58

I found a yellow parking violation sticker on my car. What does this mean?

Accepted Answer

This yellow "Parking Violation Sticker" is an official "Illegal Parking Notice." This means your vehicle has been registered by the police, and you must immediately follow the prescribed procedures to handle this ticket.

Parking Violation Handling Procedure:

1. Remove Documents: Immediately remove the yellow sticker and all documents from your windshield.

2. Go to Police Station: You need to take this document and drive to the designated police station (kobanso) in your area.

3. Complete the Procedures: Show the police your original driver's license, original Japanese translation, original passport, etc. The police will issue you an official "Payment Slip."

4. Pay the Fine: Take this "Payment Slip" to a bank or post office to pay the fine (illegal parking fines in Japan typically start at 15,000 yen).

Question 59

Where can I pay my traffic ticket in Japan? Can I pay it at a convenience store?

Accepted Answer

No. Traffic violation tickets in Japan cannot be paid at convenience stores. You must pay in cash at a bank or post office during designated business hours.

Do not wait until the last minute before returning the car, as missing bank opening hours may result in being unable to pay and incurring hefty fines later.

Question 60

What will happen if I don't pay my traffic fines before leaving Japan?

Accepted Answer

If you fail to settle your parking ticket before leaving Japan, there will be two serious consequences: First, the car rental company will charge you a hefty "violation handling fee"; second, you may be blacklisted, affecting your future car rental rights in Japan.

1. Hefty Fine: After paying the ticket on your behalf, the car rental company will charge your credit card the original amount of the fine plus a "violation handling fee" of approximately 25,000 to 30,000 yen.

2. Blacklisting: Your violation record will be reported to the Japan Car Rental Association, and you may be unable to rent a vehicle from any major chain car rental company in Japan in the future.

Question 61

Is gogoout a car rental company? How is it different from other car rental companies?

Accepted Answer

Gogoout is a "one-stop car rental platform." We partner with hundreds of high-quality local car rental companies, but we are not a car rental company ourselves.

The vehicles you see are provided by various car rental companies in different regions. Gogoout integrates the vehicle prices and service information of these companies, allowing you to compare prices and complete your car rental needs in one place!

Want to learn more? Please refer to our "About Us" page.

Question 62

What should I do if I can't find the car model or specific rental company I want on the gogoout website?

Accepted Answer

gogoout partners with leading, high-quality car rental companies in various regions, but may not offer all brands or specific models.
If you can't find a rental on our website, it means our partner companies don't have a matching vehicle for your selected date and location.
We're constantly expanding our partner network, so please check back later or consider adjusting your desired rental location or time, which may result in different results.

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